I’m Syd McCoy

I design, facilitate & analyze
learning experiences
that turn knowledge
into confidence, capability,
& measurable performance.

Expert Learning Solutions to Empower Your Business

“My foundation is in education and learning science, and I’ve been applying those principles in business environments through onboarding, curriculum design, facilitation and performance improvement for over 12 years”

Syd McCoy provides comprehensive instructional design & facilitation services aimed at optimizing your teams’ existing skillset & expertise to enhance the customer experience. Leveraging industry expertise & data analysis, her solutions facilitate the implementation of effective design strategies tailored to meet your teams’ unique objectives from improving audit scores to worker retention goals.

“Every role on my resume — teaching choral music, tutoring English remotely, and corporate L&D — has really been the same job: figuring out what someone needs to succeed, then building the structure and coaching to get them there. I love the moment when someone goes from uncertain to confident, whether that's a student walking into a concert or a new hire walking into their first live call, and that's ultimately why training and enablement work continues to be a motivating and fulfilling workspace for me.”

Explore a curated collection of Syd’s recent projects and current work, where critical thinking & problem solving skills meet organized strategy to meet the goal.

Featured Projects

Client’s Original Document

Final drafted Job Aid procedural document

Company Procedure Project

Verified and redesigned a company’s procedures into a cohesive, professional procedure library, utilizing their existing documentation.

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Department Audit Initiative & Training Design

Audit team findings indicated a department’s processors were underperforming, affecting the client experience. I was tasked with the design, development & facilitation of this training and the results demonstrate success.

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Testimonials

  • From Mallory D. | Former Manager:

    "Syd's natural ability to connect with others and her genuine personality made her a pleasure to collaborate with. Not only did she excel in her own responsibilities, but she also went above and beyond to support her colleagues, particularly the veterans in the business, earning their respect and admiration effortlessly."

  • From Allison M. | Former Colleague:

    "The successful implementation of a new CRM and automation platform is no small feat, and Sydney's absence would have resulted in considerable delays and a fragmented process. Her exceptional organizational skills, thoughtful approach, and effective communication style make her an invaluable asset."

  • From Matt T. | Former Manager

    “Syd leveraged her background as an educator to develop and deliver deployment strategies and training plans that ensured capabilities delivered the desired business outcomes. She always had the courage to challenge my thinking and that of her team members and brought creativity and enthusiasm regardless of the project or task.”

  • From Kelly R. | Former Colleague

    “Throughout our time together, I witnessed her consistently excel in various job functions. One noteworthy instance was when I transitioned to a different role within the division. Syd played a pivotal role in supporting our speaking program by generously presenting a workshop at a statewide conference in Texas. Even though it wasn't part of her formal responsibilities at the time, she went above and beyond to ensure the workshop's success, delivering a thoughtful presentation. Syd's exceptional performance led to her well-deserved promotions. She continued to shine in her new roles, particularly after a subsequent promotion when she stepped into the Sales Operations Analyst position. "

  • Former Manager:

    "She took the initiative to create streamlined processes, design and deliver effective training sessions, and ensured seamless integration of the new system. Her contributions were invaluable, and her ability to manage complex projects with precision and enthusiasm was commendable."

  • From Rebecca S. | Former Colleague

    “I worked with Syd closely for a period of about six months when our company was implementing a brand new SalesForce instance. Anyone who has been through this process knows the level of detail, patience, and inter-departmental collaboration that is required to be successful in that role. Syd exemplifies these qualities in her day to day work--whether she is training the sales team, creating email templates, or designing automated workflows for the company--she is positive, strategic, and focused in her approach. She always gets the job done well, on time, and with a smile.”